This page (revision-42) was last changed on 04-Feb-2015 10:13 by Albrecht Striffler

This page was created on 17-Dec-2012 11:30 by Joba Baumeister

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Version Date Modified Size Author Changes ... Change note
42 04-Feb-2015 10:13 10 KB Albrecht Striffler to previous
41 17-Dec-2012 18:12 10 KB Volker Belli to previous | to last

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Tutorial Printer Problem - DiaFlux
Tutorial Printer Problem - DiaFlux

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[{TableOfContents title='Contents - DiaFlux' numbered='true'}]
!!! Tutorial Printer Problem - DiaFlux
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!!! Overview
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!!! Handling Connection Problems
!! Initial Questionnaire
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We first define entry of the knowledge base, where the user is asked about the general problem with the printer.
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%%DiaFlux
%
}}}
After saving the article, KnowWE provides a link to visually edit the empty model.
When clicking the link, a new window with a visual editor is opened.
In the editor, you can drag an drop questions from the left menu pane into the editor panel.
Please insert a start node (from the toolbar) into the flowchart first.
Then we open the hierarchy ''Connection Questions'' from the entry ''Tutorial Printer Problems'' in the left menu.
We drag the questions from the left hierarchy into the editor pane and connect the nodes.
Please insert ''Connection Flow'' into the text field as the name of the flowchart.
After saving the editor the flowchart looks as depicted in the image below.
[{Image src='DiaFlux Printer Connection.png' width='800' align='left' caption='The DiaFlux flow implementing possible connection problems of a printer.' }]
\\
\\
Below, the original DiaFlux knowledge is shown.
%%DiaFlux
<flowchart fcid="flow_2ef698e4" name="Connection Flow" icon="sanduhr.gif" width="614" height="540" autostart="false" idCounter="26">
<!-- nodes of the flowchart -->
<node fcid="#node_2">
<position left="90" top="20"></position>
<start>Start</start>
</node>
<node fcid="#node_4">
<position left="20" top="102"></position>
<action markup="KnOffice"><![CDATA[Please check the power supply of the printer]]></action>
</node>
<node fcid="#node_5">
<position left="20" top="188"></position>
<action markup="KnOffice"><![CDATA[How is the printer connected to your computer]]></action>
</node>
<node fcid="#node_6">
<position left="457" top="114"></position>
<action markup="KnOffice"><![CDATA["No power supply" = P7]]></action>
</node>
<node fcid="#node_10">
<position left="20" top="276"></position>
<action markup="KnOffice"><![CDATA[Is the cable plugged into the printer and the computer]]></action>
</node>
<node fcid="#node_12">
<position left="20" top="364"></position>
<action markup="KnOffice"><![CDATA[Please exchange the cable and try to print again]]></action>
</node>
<node fcid="#node_14">
<position left="468" top="375"></position>
<action markup="KnOffice"><![CDATA["Broken cable" = P7]]></action>
</node>
<node fcid="#node_17">
<position left="445" top="280"></position>
<action markup="KnOffice"><![CDATA["Cable not connected" = P7]]></action>
</node>
<node fcid="#node_20">
<position left="454.5" top="195"></position>
<action markup="KnOffice"><![CDATA["No solution found" = P7]]></action>
</node>
<node fcid="#XX_25">
<position left="59" top="489"></position>
<action markup="KnOffice"><![CDATA["No solution found" = P7]]></action>
</node>
<!-- rules of the flowchart -->
<edge fcid="#rule_7">
<origin>#node_4</origin>
<target>#node_6</target>
<guard markup="KnOffice"><![CDATA["Please check the power supply of the printer" = "Printer is not connected or power is off"]]></guard>
</edge>
<edge fcid="#rule_9">
<origin>#node_4</origin>
<target>#node_5</target>
<guard markup="KnOffice"><![CDATA["Please check the power supply of the printer" = "Printer is connected and power is on"]]></guard>
</edge>
<edge fcid="#rule_11">
<origin>#node_5</origin>
<target>#node_10</target>
<guard markup="KnOffice"><![CDATA["How is the printer connected to your computer" = "Connected by cable"]]></guard>
</edge>
<edge fcid="#rule_13">
<origin>#node_10</origin>
<target>#node_12</target>
<guard markup="KnOffice"><![CDATA["Is the cable plugged into the printer and the computer" = "Yes"]]></guard>
</edge>
<edge fcid="#rule_15">
<origin>#node_12</origin>
<target>#node_14</target>
<guard markup="KnOffice"><![CDATA["Please exchange the cable and try to print again" = "Now it works"]]></guard>
</edge>
<edge fcid="#rule_18">
<origin>#node_10</origin>
<target>#node_17</target>
<guard markup="KnOffice"><![CDATA["Is the cable plugged into the printer and the computer" = "No"]]></guard>
</edge>
<edge fcid="#rule_21">
<origin>#node_5</origin>
<target>#node_20</target>
<guard markup="KnOffice"><![CDATA["How is the printer connected to your computer" = "Connected by Wifi"]]></guard>
</edge>
<edge fcid="#rule_24">
<origin>#node_2</origin>
<target>#node_4</target>
</edge>
<edge fcid="#rule_26">
<origin>#node_12</origin>
<target>#XX_25</target>
<guard markup="KnOffice"><![CDATA["Please exchange the cable and try to print again" = "Still not printing"]]></guard>
</edge>
</flowchart>
%%DiaFlux
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!!! Handling Quality Problems
As with the "Connection" segment of the knowledge base you also create a DiaFlux flowchart for printing quality problems by using an empty {{DiaFlux}} markup.
{{{
%%DiaFlux
%
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Drag and drop the questions of the questionnaire ''Quality Questions'' into the pane and connect the nodes as shown in the image depicted below.
After saving the article, KnowWE provides a link to visually edit the empty model.
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[{Image src='DiaFlux Printer Quality.png' width='800' align='left' caption='The flowchart model for handling quality problems with the printer.' }]
\\
\\
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After saving the editor pane, the flowchart is saved as a new DiaFlux model as shown originally below.
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<flowchart fcid="flow_a87b5012" name="Printing Quality Flow" icon="sanduhr.gif" width="750" height="500" autostart="false" idCounter="20">
<flowchart fcid="flow_b77240b2" name="Printer Problem Entry" icon="sanduhr.gif" width="750" height="541" autostart="true" idCounter="14">
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<position left="207" top="7"></position>
<start>Start</start>
<position left="326" top="58"></position>
<action markup="KnOffice">Please specify your problem</action>
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<node fcid="#node_4">
<position left="187" top="73"></position>
<action markup="KnOffice">Dirty housing</action>
<node fcid="#node_3">
<position left="393" top="11"></position>
<start>Start</start>
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<position left="187" top="150"></position>
<action markup="KnOffice">Toner capacity</action>
<position left="82" top="179"></position>
<action markup="KnOffice">Connection Questions</action>
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<node fcid="#node_6">
<position left="195" top="229"></position>
<action markup="KnOffice">Paper count</action>
<node fcid="#node_7">
<position left="335" top="179"></position>
<action markup="KnOffice">Quality Questions</action>
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<position left="482" top="76"></position>
<action markup="KnOffice">"Dirty toner" = P7</action>
<position left="540" top="179"></position>
<action markup="KnOffice">"No solution found" = P7</action>
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<node fcid="#node_13">
<position left="160" top="296"></position>
<decision>Toner usage evaluation</decision>
<node fcid="#node_11">
<position left="369" top="304"></position>
<exit>Exit</exit>
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<node fcid="#node_15">
<position left="405" top="303"></position>
<action markup="KnOffice">"Empty toner" = P7</action>
</node>
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<node fcid="#node_17">
<position left="180" top="380"></position>
<action markup="KnOffice">"No solution found" = P7</action>
</node>
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<edge fcid="#rule_7">
<edge fcid="#rule_4">
<origin>#node_3</origin>
<target>#node_2</target>
</edge>
<edge fcid="#rule_6">
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<target>#node_4</target>
<target>#node_5</target>
<guard markup="KnOffice">"Please specify your problem" = "Printer does not print"</guard>
<routingPoint x="1" y="-11" />
<routingPoint x="1" y="0" />
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<origin>#node_4</origin>
<target>#node_5</target>
<guard markup="KnOffice">"Dirty housing" = "No"</guard>
<origin>#node_2</origin>
<target>#node_7</target>
<guard markup="KnOffice">"Please specify your problem" = "Printing with bad quality"</guard>
<routingPoint x="0.9446640316205533" y="0" />
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<origin>#node_4</origin>
<origin>#node_2</origin>
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<guard markup="KnOffice">"Dirty housing" = "Yes"</guard>
<guard markup="KnOffice">"Please specify your problem" = "No else"</guard>
<routingPoint x="62" y="0" />
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<origin>#node_5</origin>
<target>#node_6</target>
<guard markup="KnOffice">KNOWN["Toner capacity"]</guard>
<origin>#node_7</origin>
<target>#node_11</target>
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<edge fcid="#rule_14">
<origin>#node_6</origin>
<target>#node_13</target>
<edge fcid="#rule_13">
<origin>#node_9</origin>
<target>#node_11</target>
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<edge fcid="#rule_16">
<origin>#node_13</origin>
<target>#node_15</target>
<guard markup="KnOffice">"Toner usage evaluation" = "low"</guard>
<edge fcid="#rule_14">
<origin>#node_5</origin>
<target>#node_11</target>
<routingPoint x="0" y="0.8514851485148515" />
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<edge fcid="#rule_18">
<origin>#node_13</origin>
<target>#node_17</target>
<guard markup="KnOffice">"Toner usage evaluation" = "normal"</guard>
</edge>
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%
!!! Defining the Initial Questionnaire
After the definition of all subsequent problem areas, we define the entry of the knowledge base.
Here, the user is asked about the general problem with the printer and delegated to the already defined problem areas.
A new DiaFlux model is created by inserting the following (empty) markup into the wiki article.
{{{
%%DiaFlux
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}}}
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As depicted in the image below, we also marked this DiaFlux model as the ''Autostart'' mode, i.e., the model started at the beginning of a user dialog.
[{Image src='DiaFlux Printer Entry.png' width='800' align='left' caption='Definition of the entry flowchart of the Printer Problems knowledge base.' }]
\\
\\
We see, that the question ''Please specify your problem'' is asked at the beginning.
Then, the DiaFlux flowcharts ''Connection Flow'' and ''Printing Quality Flow'' are called depending of the given answer.
%%DiaFlux
<flowchart fcid="flow_b77240b2" name="Printer Problem Entry" icon="sanduhr.gif" width="750" height="306" autostart="true" idCounter="20">
<!-- nodes of the flowchart -->
<node fcid="#node_2">
<position left="326" top="64"></position>
<action markup="KnOffice">Please specify your problem</action>
</node>
<node fcid="#node_3">
<position left="393" top="11"></position>
<start>Start</start>
</node>
<node fcid="#node_9">
<position left="540" top="214"></position>
<action markup="KnOffice">"No solution found" = P7</action>
</node>
<node fcid="#node_15">
<position left="92" top="210"></position>
<action markup="KnOffice">CALL[Printing Quality Flow(Start)]</action>
</node>
<node fcid="#node_16">
<position left="332" top="214"></position>
<action markup="KnOffice">CALL[Connection Flow(Start)]</action>
</node>
<!-- rules of the flowchart -->
<edge fcid="#rule_4">
<origin>#node_3</origin>
<target>#node_2</target>
</edge>
<edge fcid="#rule_10">
<origin>#node_2</origin>
<target>#node_9</target>
<guard markup="KnOffice">"Please specify your problem" = "No else"</guard>
<routingPoint x="62" y="0" />
</edge>
<edge fcid="#rule_17">
<origin>#node_2</origin>
<target>#node_15</target>
<guard markup="KnOffice">"Please specify your problem" = "Printing with bad quality"</guard>
<routingPoint x="0.8626760563380281" y="0" />
</edge>
<edge fcid="#rule_18">
<origin>#node_2</origin>
<target>#node_16</target>
<guard markup="KnOffice">"Please specify your problem" = "Printer does not print"</guard>
</edge>
</flowchart>
%
Now, the knowledge base is ready to use, since all terms are defined and connected by the DiaFlux models.
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%%tags
printerProblems tutorial
%
This page (revision-42) was last changed on 04-Feb-2015 10:13 by Albrecht Striffler Top