This page (revision-42) was last changed on 04-Feb-2015 10:13 by Albrecht Striffler

This page was created on 17-Dec-2012 11:30 by Joba Baumeister

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Page revision history

Version Date Modified Size Author Changes ... Change note
42 04-Feb-2015 10:13 10 KB Albrecht Striffler to previous
41 17-Dec-2012 18:12 10 KB Volker Belli to previous | to last

Page References

Incoming links Outgoing links
Tutorial Printer Problem - DiaFlux
Tutorial Printer Problem - DiaFlux

Version management

Difference between version and

At line 1 changed one line
!!! Tutorial Printer Problem - DiaFlux
[{TableOfContents title='Contents - DiaFlux' numbered='true'}]
At line 3 added one line
!!! Overview
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!! Handling Connection Problems
!!! Handling Connection Problems
At line 16 removed one line
At line 20 changed one line
Please insert a start and a stop node (from the toolbar) into the flowchart first.
Please insert a start node (from the toolbar) into the flowchart first.
At line 33 changed one line
<flowchart fcid="flow_2ef698e4" name="Connection Flow" icon="sanduhr.gif" width="750" height="500" autostart="false" idCounter="24">
<flowchart fcid="flow_2ef698e4" name="Connection Flow" icon="sanduhr.gif" width="614" height="540" autostart="false" idCounter="26">
At line 37 changed one line
<position left="144" top="13"></position>
<position left="90" top="20"></position>
At line 41 removed 5 lines
<node fcid="#node_3">
<position left="601" top="470"></position>
<exit>Exit</exit>
</node>
At line 47 changed 2 lines
<position left="74" top="95"></position>
<action markup="KnOffice">Please check the power supply of the printer</action>
<position left="20" top="102"></position>
<action markup="KnOffice"><![CDATA[Please check the power supply of the printer]]></action>
At line 52 changed 2 lines
<position left="74" top="181"></position>
<action markup="KnOffice">How is the printer connected to your computer</action>
<position left="20" top="188"></position>
<action markup="KnOffice"><![CDATA[How is the printer connected to your computer]]></action>
At line 57 changed 2 lines
<position left="570" top="107"></position>
<action markup="KnOffice">"No power supply" = P7</action>
<position left="457" top="114"></position>
<action markup="KnOffice"><![CDATA["No power supply" = P7]]></action>
At line 62 changed 2 lines
<position left="74" top="269"></position>
<action markup="KnOffice">Is the cable plugged into the printer and the computer</action>
<position left="20" top="276"></position>
<action markup="KnOffice"><![CDATA[Is the cable plugged into the printer and the computer]]></action>
At line 67 changed 2 lines
<position left="74" top="357"></position>
<action markup="KnOffice">Please exchange the cable and try to print again</action>
<position left="20" top="364"></position>
<action markup="KnOffice"><![CDATA[Please exchange the cable and try to print again]]></action>
At line 72 changed 2 lines
<position left="436" top="368"></position>
<action markup="KnOffice">"Broken cable" = P7</action>
<position left="468" top="375"></position>
<action markup="KnOffice"><![CDATA["Broken cable" = P7]]></action>
At line 77 changed 2 lines
<position left="429" top="273"></position>
<action markup="KnOffice">"Cable not connected" = P7</action>
<position left="445" top="280"></position>
<action markup="KnOffice"><![CDATA["Cable not connected" = P7]]></action>
At line 82 changed 2 lines
<position left="429" top="188"></position>
<action markup="KnOffice">"No solution found" = P7</action>
<position left="454.5" top="195"></position>
<action markup="KnOffice"><![CDATA["No solution found" = P7]]></action>
At line 81 added 4 lines
<node fcid="#XX_25">
<position left="59" top="489"></position>
<action markup="KnOffice"><![CDATA["No solution found" = P7]]></action>
</node>
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At line 91 changed one line
<guard markup="KnOffice">"Please check the power supply of the printer" = "Printer is not connected or power is off"</guard>
<guard markup="KnOffice"><![CDATA["Please check the power supply of the printer" = "Printer is not connected or power is off"]]></guard>
At line 94 removed 6 lines
<edge fcid="#rule_8">
<origin>#node_6</origin>
<target>#node_3</target>
<routingPoint x="0" y="0.9778481012658228" />
</edge>
At line 103 changed one line
<guard markup="KnOffice">"Please check the power supply of the printer" = "Printer is connected and power is on"</guard>
<guard markup="KnOffice"><![CDATA["Please check the power supply of the printer" = "Printer is connected and power is on"]]></guard>
At line 109 changed one line
<guard markup="KnOffice">"How is the printer connected to your computer" = "Connected by cable"</guard>
<guard markup="KnOffice"><![CDATA["How is the printer connected to your computer" = "Connected by cable"]]></guard>
At line 115 changed one line
<guard markup="KnOffice">"Is the cable plugged into the printer and the computer" = "Yes"</guard>
<guard markup="KnOffice"><![CDATA["Is the cable plugged into the printer and the computer" = "Yes"]]></guard>
At line 121 changed one line
<guard markup="KnOffice">"Please exchange the cable and try to print again" = "Now it works"</guard>
<guard markup="KnOffice"><![CDATA["Please exchange the cable and try to print again" = "Now it works"]]></guard>
At line 124 removed 5 lines
<edge fcid="#rule_16">
<origin>#node_14</origin>
<target>#node_3</target>
</edge>
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<guard markup="KnOffice">"Is the cable plugged into the printer and the computer" = "No"</guard>
<guard markup="KnOffice"><![CDATA["Is the cable plugged into the printer and the computer" = "No"]]></guard>
At line 135 removed 6 lines
<edge fcid="#rule_19">
<origin>#node_17</origin>
<target>#node_3</target>
<routingPoint x="0.7307692307692307" y="0.489247311827957" />
</edge>
At line 144 changed one line
<guard markup="KnOffice">"How is the printer connected to your computer" = "Connected by Wifi"</guard>
<guard markup="KnOffice"><![CDATA["How is the printer connected to your computer" = "Connected by Wifi"]]></guard>
At line 147 removed 13 lines
<edge fcid="#rule_22">
<origin>#node_20</origin>
<target>#node_3</target>
<routingPoint x="10" y="0.6531365313653137" />
</edge>
<edge fcid="#rule_23">
<origin>#node_12</origin>
<target>#node_3</target>
<guard markup="KnOffice">"Please exchange the cable and try to print again" = "Stil not printing"</guard>
<routingPoint x="-7" y="1" />
</edge>
At line 135 added 6 lines
<edge fcid="#rule_26">
<origin>#node_12</origin>
<target>#XX_25</target>
<guard markup="KnOffice"><![CDATA["Please exchange the cable and try to print again" = "Still not printing"]]></guard>
</edge>
At line 142 added one line
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!! Handling Quality Problems
!!! Handling Quality Problems
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<flowchart fcid="flow_a87b5012" name="Printing quality flow" icon="sanduhr.gif" width="750" height="500" autostart="false" idCounter="20">
<flowchart fcid="flow_a87b5012" name="Printing Quality Flow" icon="sanduhr.gif" width="750" height="500" autostart="false" idCounter="20">
At line 198 removed 5 lines
<node fcid="#node_3">
<position left="480" top="418"></position>
<exit>Exit</exit>
</node>
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<edge fcid="#rule_11">
<origin>#node_9</origin>
<target>#node_3</target>
</edge>
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<edge fcid="#rule_19">
<origin>#node_17</origin>
<target>#node_3</target>
</edge>
</flowchart>
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<edge fcid="#rule_20">
<origin>#node_15</origin>
<target>#node_3</target>
</edge>
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</flowchart>
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!! Defining the Initial Questionnaire
!!! Defining the Initial Questionnaire
At line 276 added 2 lines
\\
\\
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<flowchart fcid="flow_b77240b2" name="Printer Problem Entry" icon="sanduhr.gif" width="750" height="541" autostart="true" idCounter="14">
<flowchart fcid="flow_b77240b2" name="Printer Problem Entry" icon="sanduhr.gif" width="750" height="306" autostart="true" idCounter="20">
At line 326 changed one line
<position left="326" top="58"></position>
<position left="326" top="64"></position>
At line 335 removed 10 lines
<node fcid="#node_5">
<position left="82" top="179"></position>
<action markup="KnOffice">Connection Questions</action>
</node>
<node fcid="#node_7">
<position left="335" top="179"></position>
<action markup="KnOffice">Quality Questions</action>
</node>
At line 346 changed one line
<position left="540" top="179"></position>
<position left="540" top="214"></position>
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<node fcid="#node_11">
<position left="369" top="304"></position>
<exit>Exit</exit>
<node fcid="#node_15">
<position left="92" top="210"></position>
<action markup="KnOffice">CALL[Printing Quality Flow(Start)]</action>
At line 307 added 4 lines
<node fcid="#node_16">
<position left="332" top="214"></position>
<action markup="KnOffice">CALL[Connection Flow(Start)]</action>
</node>
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<edge fcid="#rule_6">
<edge fcid="#rule_10">
At line 364 changed 4 lines
<target>#node_5</target>
<guard markup="KnOffice">"Please specify your problem" = "Printer does not print"</guard>
<routingPoint x="1" y="-11" />
<routingPoint x="1" y="0" />
<target>#node_9</target>
<guard markup="KnOffice">"Please specify your problem" = "No else"</guard>
<routingPoint x="62" y="0" />
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<edge fcid="#rule_8">
<edge fcid="#rule_17">
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<target>#node_7</target>
<target>#node_15</target>
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<routingPoint x="0.9446640316205533" y="0" />
<routingPoint x="0.8626760563380281" y="0" />
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<edge fcid="#rule_10">
<edge fcid="#rule_18">
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<target>#node_9</target>
<guard markup="KnOffice">"Please specify your problem" = "No else"</guard>
<routingPoint x="62" y="0" />
<target>#node_16</target>
<guard markup="KnOffice">"Please specify your problem" = "Printer does not print"</guard>
At line 384 changed 4 lines
<edge fcid="#rule_12">
<origin>#node_7</origin>
<target>#node_11</target>
</edge>
</flowchart>
At line 389 removed 4 lines
<edge fcid="#rule_13">
<origin>#node_9</origin>
<target>#node_11</target>
</edge>
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<edge fcid="#rule_14">
<origin>#node_5</origin>
<target>#node_11</target>
<routingPoint x="0" y="0.8514851485148515" />
</edge>
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At line 400 changed 2 lines
</flowchart>
Now, the knowledge base is ready to use, since all terms are defined and connected by the DiaFlux models.
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%%tags
printerProblems tutorial
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This page (revision-42) was last changed on 04-Feb-2015 10:13 by Albrecht Striffler Top