This page (revision-42) was last changed on 04-Feb-2015 10:13 by Albrecht Striffler

This page was created on 17-Dec-2012 11:30 by Joba Baumeister

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Version Date Modified Size Author Changes ... Change note
42 04-Feb-2015 10:13 10 KB Albrecht Striffler to previous
41 17-Dec-2012 18:12 10 KB Volker Belli to previous | to last

Page References

Incoming links Outgoing links
Tutorial Printer Problem - DiaFlux
Tutorial Printer Problem - DiaFlux

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Difference between version and

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!!! Tutorial Printer Problem - DiaFlux
[{TableOfContents title='Contents - DiaFlux' numbered='true'}]
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!!! Overview
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!! Handling Connection Problems
!!! Handling Connection Problems
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Please insert a start and a stop node (from the toolbar) into the flowchart first.
Please insert a start node (from the toolbar) into the flowchart first.
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We drag the questions from the left hierarchy into the editor pane and connect the nodes
We drag the questions from the left hierarchy into the editor pane and connect the nodes.
Please insert ''Connection Flow'' into the text field as the name of the flowchart.
After saving the editor the flowchart looks as depicted in the image below.
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Please insert ''Connection Flow'' into the text field as the name of the flowchart.
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\\
\\
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Below, the original DiaFlux knowledge is shown.
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When saving the editor, the following view is depicted in the wiki.
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<flowchart fcid="flow_2ef698e4" name="Connection Flow" icon="sanduhr.gif" width="750" height="500" autostart="false" idCounter="24">
<flowchart fcid="flow_2ef698e4" name="Connection Flow" icon="sanduhr.gif" width="614" height="540" autostart="false" idCounter="26">
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<position left="144" top="13"></position>
<position left="90" top="20"></position>
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<node fcid="#node_3">
<position left="601" top="470"></position>
<exit>Exit</exit>
</node>
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<position left="74" top="95"></position>
<action markup="KnOffice">Please check the power supply of the printer</action>
<position left="20" top="102"></position>
<action markup="KnOffice"><![CDATA[Please check the power supply of the printer]]></action>
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<position left="74" top="181"></position>
<action markup="KnOffice">How is the printer connected to your computer</action>
<position left="20" top="188"></position>
<action markup="KnOffice"><![CDATA[How is the printer connected to your computer]]></action>
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<position left="570" top="107"></position>
<action markup="KnOffice">"No power supply" = P7</action>
<position left="457" top="114"></position>
<action markup="KnOffice"><![CDATA["No power supply" = P7]]></action>
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<position left="74" top="269"></position>
<action markup="KnOffice">Is the cable plugged into the printer and the computer</action>
<position left="20" top="276"></position>
<action markup="KnOffice"><![CDATA[Is the cable plugged into the printer and the computer]]></action>
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<position left="74" top="357"></position>
<action markup="KnOffice">Please exchange the cable and try to print again</action>
<position left="20" top="364"></position>
<action markup="KnOffice"><![CDATA[Please exchange the cable and try to print again]]></action>
At line 71 changed 2 lines
<position left="436" top="368"></position>
<action markup="KnOffice">"Broken cable" = P7</action>
<position left="468" top="375"></position>
<action markup="KnOffice"><![CDATA["Broken cable" = P7]]></action>
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<position left="429" top="273"></position>
<action markup="KnOffice">"Cable not connected" = P7</action>
<position left="445" top="280"></position>
<action markup="KnOffice"><![CDATA["Cable not connected" = P7]]></action>
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<position left="429" top="188"></position>
<action markup="KnOffice">"No solution found" = P7</action>
<position left="454.5" top="195"></position>
<action markup="KnOffice"><![CDATA["No solution found" = P7]]></action>
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<node fcid="#XX_25">
<position left="59" top="489"></position>
<action markup="KnOffice"><![CDATA["No solution found" = P7]]></action>
</node>
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<guard markup="KnOffice">"Please check the power supply of the printer" = "Printer is not connected or power is off"</guard>
<guard markup="KnOffice"><![CDATA["Please check the power supply of the printer" = "Printer is not connected or power is off"]]></guard>
At line 93 removed 6 lines
<edge fcid="#rule_8">
<origin>#node_6</origin>
<target>#node_3</target>
<routingPoint x="0" y="0.9778481012658228" />
</edge>
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<guard markup="KnOffice">"Please check the power supply of the printer" = "Printer is connected and power is on"</guard>
<guard markup="KnOffice"><![CDATA["Please check the power supply of the printer" = "Printer is connected and power is on"]]></guard>
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<guard markup="KnOffice">"How is the printer connected to your computer" = "Connected by cable"</guard>
<guard markup="KnOffice"><![CDATA["How is the printer connected to your computer" = "Connected by cable"]]></guard>
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<guard markup="KnOffice">"Is the cable plugged into the printer and the computer" = "Yes"</guard>
<guard markup="KnOffice"><![CDATA["Is the cable plugged into the printer and the computer" = "Yes"]]></guard>
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<guard markup="KnOffice">"Please exchange the cable and try to print again" = "Now it works"</guard>
<guard markup="KnOffice"><![CDATA["Please exchange the cable and try to print again" = "Now it works"]]></guard>
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<edge fcid="#rule_16">
<origin>#node_14</origin>
<target>#node_3</target>
</edge>
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<guard markup="KnOffice">"Is the cable plugged into the printer and the computer" = "No"</guard>
<guard markup="KnOffice"><![CDATA["Is the cable plugged into the printer and the computer" = "No"]]></guard>
At line 134 removed 6 lines
<edge fcid="#rule_19">
<origin>#node_17</origin>
<target>#node_3</target>
<routingPoint x="0.7307692307692307" y="0.489247311827957" />
</edge>
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<guard markup="KnOffice">"How is the printer connected to your computer" = "Connected by Wifi"</guard>
<guard markup="KnOffice"><![CDATA["How is the printer connected to your computer" = "Connected by Wifi"]]></guard>
At line 146 removed 13 lines
<edge fcid="#rule_22">
<origin>#node_20</origin>
<target>#node_3</target>
<routingPoint x="10" y="0.6531365313653137" />
</edge>
<edge fcid="#rule_23">
<origin>#node_12</origin>
<target>#node_3</target>
<guard markup="KnOffice">"Please exchange the cable and try to print again" = "Stil not printing"</guard>
<routingPoint x="-7" y="1" />
</edge>
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<edge fcid="#rule_26">
<origin>#node_12</origin>
<target>#XX_25</target>
<guard markup="KnOffice"><![CDATA["Please exchange the cable and try to print again" = "Still not printing"]]></guard>
</edge>
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!!! Handling Quality Problems
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%%todo DiaFlux for printer problems tutorial @user: joba
As with the "Connection" segment of the knowledge base you also create a DiaFlux flowchart for printing quality problems by using an empty {{DiaFlux}} markup.
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!! Handling Quality Problems
{{{
%%DiaFlux
%
}}}
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%%todo DiaFlux for printer problems tutorial @user: joba
Drag and drop the questions of the questionnaire ''Quality Questions'' into the pane and connect the nodes as shown in the image depicted below.
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!! Defining the Initial Questionnaire
[{Image src='DiaFlux Printer Quality.png' width='800' align='left' caption='The flowchart model for handling quality problems with the printer.' }]
\\
\\
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We define the entry of the knowledge base, where the user is asked about the general problem with the printer.
After saving the editor pane, the flowchart is saved as a new DiaFlux model as shown originally below.
%%DiaFlux
<flowchart fcid="flow_a87b5012" name="Printing Quality Flow" icon="sanduhr.gif" width="750" height="500" autostart="false" idCounter="20">
<!-- nodes of the flowchart -->
<node fcid="#node_2">
<position left="207" top="7"></position>
<start>Start</start>
</node>
<node fcid="#node_4">
<position left="187" top="73"></position>
<action markup="KnOffice">Dirty housing</action>
</node>
<node fcid="#node_5">
<position left="187" top="150"></position>
<action markup="KnOffice">Toner capacity</action>
</node>
<node fcid="#node_6">
<position left="195" top="229"></position>
<action markup="KnOffice">Paper count</action>
</node>
<node fcid="#node_9">
<position left="482" top="76"></position>
<action markup="KnOffice">"Dirty toner" = P7</action>
</node>
<node fcid="#node_13">
<position left="160" top="296"></position>
<decision>Toner usage evaluation</decision>
</node>
<node fcid="#node_15">
<position left="405" top="303"></position>
<action markup="KnOffice">"Empty toner" = P7</action>
</node>
<node fcid="#node_17">
<position left="180" top="380"></position>
<action markup="KnOffice">"No solution found" = P7</action>
</node>
<!-- rules of the flowchart -->
<edge fcid="#rule_7">
<origin>#node_2</origin>
<target>#node_4</target>
</edge>
<edge fcid="#rule_8">
<origin>#node_4</origin>
<target>#node_5</target>
<guard markup="KnOffice">"Dirty housing" = "No"</guard>
</edge>
<edge fcid="#rule_10">
<origin>#node_4</origin>
<target>#node_9</target>
<guard markup="KnOffice">"Dirty housing" = "Yes"</guard>
</edge>
<edge fcid="#rule_12">
<origin>#node_5</origin>
<target>#node_6</target>
<guard markup="KnOffice">KNOWN["Toner capacity"]</guard>
</edge>
<edge fcid="#rule_14">
<origin>#node_6</origin>
<target>#node_13</target>
</edge>
<edge fcid="#rule_16">
<origin>#node_13</origin>
<target>#node_15</target>
<guard markup="KnOffice">"Toner usage evaluation" = "low"</guard>
</edge>
<edge fcid="#rule_18">
<origin>#node_13</origin>
<target>#node_17</target>
<guard markup="KnOffice">"Toner usage evaluation" = "normal"</guard>
</edge>
</flowchart>
%
!!! Defining the Initial Questionnaire
After the definition of all subsequent problem areas, we define the entry of the knowledge base.
Here, the user is asked about the general problem with the printer and delegated to the already defined problem areas.
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\\
\\
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Then, the questionnaire ''Connection Questions'' and ''Quality Questions'' is
Then, the DiaFlux flowcharts ''Connection Flow'' and ''Printing Quality Flow'' are called depending of the given answer.
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<flowchart fcid="flow_b77240b2" name="Printer Problem Entry" icon="sanduhr.gif" width="750" height="541" autostart="true" idCounter="14">
<flowchart fcid="flow_b77240b2" name="Printer Problem Entry" icon="sanduhr.gif" width="750" height="306" autostart="true" idCounter="20">
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<position left="326" top="58"></position>
<position left="326" top="64"></position>
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<node fcid="#node_5">
<position left="82" top="179"></position>
<action markup="KnOffice">Connection Questions</action>
</node>
<node fcid="#node_7">
<position left="335" top="179"></position>
<action markup="KnOffice">Quality Questions</action>
</node>
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<position left="540" top="179"></position>
<position left="540" top="214"></position>
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<node fcid="#node_11">
<position left="369" top="304"></position>
<exit>Exit</exit>
<node fcid="#node_15">
<position left="92" top="210"></position>
<action markup="KnOffice">CALL[Printing Quality Flow(Start)]</action>
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<node fcid="#node_16">
<position left="332" top="214"></position>
<action markup="KnOffice">CALL[Connection Flow(Start)]</action>
</node>
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<edge fcid="#rule_6">
<edge fcid="#rule_10">
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<target>#node_5</target>
<guard markup="KnOffice">"Please specify your problem" = "Printer does not print"</guard>
<routingPoint x="1" y="-11" />
<routingPoint x="1" y="0" />
<target>#node_9</target>
<guard markup="KnOffice">"Please specify your problem" = "No else"</guard>
<routingPoint x="62" y="0" />
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<edge fcid="#rule_8">
<edge fcid="#rule_17">
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<target>#node_7</target>
<target>#node_15</target>
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<routingPoint x="0.9446640316205533" y="0" />
<routingPoint x="0.8626760563380281" y="0" />
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<edge fcid="#rule_10">
<edge fcid="#rule_18">
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<target>#node_9</target>
<guard markup="KnOffice">"Please specify your problem" = "No else"</guard>
<routingPoint x="62" y="0" />
<target>#node_16</target>
<guard markup="KnOffice">"Please specify your problem" = "Printer does not print"</guard>
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<edge fcid="#rule_12">
<origin>#node_7</origin>
<target>#node_11</target>
</edge>
</flowchart>
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<edge fcid="#rule_13">
<origin>#node_9</origin>
<target>#node_11</target>
</edge>
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<edge fcid="#rule_14">
<origin>#node_5</origin>
<target>#node_11</target>
<routingPoint x="0" y="0.8514851485148515" />
</edge>
%
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</flowchart>
Now, the knowledge base is ready to use, since all terms are defined and connected by the DiaFlux models.
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%
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%%tags
printerProblems tutorial
%
This page (revision-42) was last changed on 04-Feb-2015 10:13 by Albrecht Striffler Top